<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2183-9522</journal-id>
<journal-title><![CDATA[Revista Internacional CONSINTER de Direito]]></journal-title>
<abbrev-journal-title><![CDATA[Revista Internacional CONSINTER de Direito]]></abbrev-journal-title>
<issn>2183-9522</issn>
<publisher>
<publisher-name><![CDATA[Editorial Juruá]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2183-95222023000100447</article-id>
<article-id pub-id-type="doi">10.19135/revista.consinter.00016.20</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[ODR&#8217;S EM CONFLITOS DE CONSUMO: O CONSUMIDOR.GOV.BR PRECISA DE UM NUDGE?]]></article-title>
<article-title xml:lang="en"><![CDATA[ODR&#8217;S FOR CONSUMERS CONFLICTS: DOES CONSUMIDOR.GOV.BR NEED A NUDGE?]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bochenek]]></surname>
<given-names><![CDATA[Antônio César]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Elesbon]]></surname>
<given-names><![CDATA[Salomão Akhnaton Zoroastro Spencer]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade de Coimbra  ]]></institution>
<addr-line><![CDATA[Coimbra ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Escola Nacional de Formação e Aperfeiçoamento de Magistrados - ENFAM  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2023</year>
</pub-date>
<numero>16</numero>
<fpage>447</fpage>
<lpage>468</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2183-95222023000100447&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2183-95222023000100447&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2183-95222023000100447&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo: Este artigo objetiva estudar o &#8220;Consumidor.gov.br&#8221;, plataforma pública on-line de resolução de disputas (ODR), e o seu potencial como instrumento preventivo das lides de consumo. Parte-se da hipótese de que a expansão do serviço no Brasil ainda não cumpriu o desiderato de refrear a judicialização excessiva e de que ajustes são necessários para ultimar esse escopo. São examinados os dados de utilização da plataforma, em contraste com as informações sobre distribuição processual. À luz da doutrina sobre vieses, heurísticas e &#8220;nudges&#8221;, propõe-se a utilização de estímulos comportamentais não cogentes para maximizar a adoção da plataforma e a sua eficácia resolutiva. Alternativamente, examinam-se possíveis interações entre as plataformas de ODR e o processo judicial, que poderiam servir ao mesmo objetivo dissuasório da judicialização exacerbada.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: This article aims to study &#8220;Consumidor.gov.br&#8221;, a public online dispute resolution (ODR) platform, and its potential as a preventive instrument for consumer disputes. It starts from the hypothesis that the expansion of the service in Brazil has not yet fulfilled the desideratum of restraining excessive judicialization and that adjustments are necessary to achieve this scope. Platform usage data is examined, in contrast to information on procedural distribution. In the light of the doctrine on biases, heuristics and nudges, it is proposed to use non-cogent behavioral stimuli to maximize the adoption of the platform and its resolute effectiveness. Alternatively, possible interactions between ODR platforms and the judicial process are examined, which could serve the same deterrent objective on exacerbated judicialization.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Consumidor.gov.br]]></kwd>
<kwd lng="pt"><![CDATA[resolução de disputas on-line]]></kwd>
<kwd lng="pt"><![CDATA[nudges.]]></kwd>
<kwd lng="en"><![CDATA[Consumidor.gov.br]]></kwd>
<kwd lng="en"><![CDATA[on-line dispute resolution]]></kwd>
<kwd lng="en"><![CDATA[nudges.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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