<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2182-8458</journal-id>
<journal-title><![CDATA[Tourism & Management Studies]]></journal-title>
<abbrev-journal-title><![CDATA[TMStudies]]></abbrev-journal-title>
<issn>2182-8458</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2182-84582024000100001</article-id>
<article-id pub-id-type="doi">10.18089/tms.20240101</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[The effect of flow experience on reuse intention of mobile navigation apps: The mediating role of location-based mobile service quality]]></article-title>
<article-title xml:lang="pt"><![CDATA[O efeito da experiência de flow na intenção de reutilização de apps de navegação móvel: o papel mediador da qualidade do serviço móvel baseado na localização]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ozkan]]></surname>
<given-names><![CDATA[Erdem]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Yasin]]></surname>
<given-names><![CDATA[Bahar]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gursen]]></surname>
<given-names><![CDATA[Aylin Ecem]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Akpinar]]></surname>
<given-names><![CDATA[Habib Mehmet]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Istanbul University School of Business Department of Marketing]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Turkey</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Galatasaray University Faculty of Economics and Administrative Sciences Department of Business Administration]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Turkey</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Halic University School of Physical Education and Sports Department of Sports Management]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Turkey</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2024</year>
</pub-date>
<volume>20</volume>
<numero>1</numero>
<fpage>1</fpage>
<lpage>19</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2182-84582024000100001&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2182-84582024000100001&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2182-84582024000100001&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This study aims to determine the effect of consumers' flow experience on their intention to reuse mobile navigation apps and reveal the mediating role of location-based mobile service quality in this effect. Data were collected through an online survey of 513 respondents who were actively using mobile navigation apps and analyzed using structural equation modeling and mediation analysis. The results reveal that flow experience affects the intention to reuse mobile navigation apps and that location-based mobile service quality mediates this effect. When the mediating role of location-based service quality was tested, the direct effect of flow experience on reuse intention became insignificant. Information, reliability, and design quality are the most significant dimensions of location-based service quality. Considering the limited number of studies on mobile navigation services, particularly user behavior, this study contributes substantially to services marketing literature. In addition, this study provides insights for practitioners on how to design service proposals and the realization processes of mobile navigation apps.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Este estudo visa determinar o efeito da experiência de flow dos consumidores na intenção de reutilizar apps de navegação móvel e revelar o papel mediador da qualidade do serviço móvel baseado na localização. Os dados foram recolhidos através de um inquérito em linha a 513 inquiridos que utilizavam ativamente apps de navegação móvel e analisados através de modelação de equações estruturais eanálisede mediação. Demonstrou-se queaexperiência de flow afecta a intenção de reutilizar apps de navegação e que a qualidade do serviço móvel baseado na localização é mediadora deste efeito. Quando o papel mediador da qualidade do serviço baseado na localização foi testado, o efeito direto da experiência de flow na intenção de reutilização tornou-se insignificante. A informação, a fiabilidade e a qualidade do design são as dimensões mais significativas da qualidade dos serviços baseados na localização. Este estudo contribui substancialmente para a literatura sobre marketing de serviços. Fornece, também, informações aos profissionais sobre a forma de conceber propostas de serviços e os processos de realização de apps de navegação móvel.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Location-based services]]></kwd>
<kwd lng="en"><![CDATA[Mobile navigation applications]]></kwd>
<kwd lng="en"><![CDATA[Mobile service quality]]></kwd>
<kwd lng="en"><![CDATA[Flow experience]]></kwd>
<kwd lng="en"><![CDATA[Reuse intention]]></kwd>
<kwd lng="pt"><![CDATA[Serviços baseados na localização]]></kwd>
<kwd lng="pt"><![CDATA[apps de navegação móvel]]></kwd>
<kwd lng="pt"><![CDATA[qualidade dos serviços móveis]]></kwd>
<kwd lng="pt"><![CDATA[experiência de flow]]></kwd>
<kwd lng="pt"><![CDATA[intenção de reutilização]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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