<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2182-5173</journal-id>
<journal-title><![CDATA[Revista Portuguesa de Medicina Geral e Familiar]]></journal-title>
<abbrev-journal-title><![CDATA[Rev Port Med Geral Fam]]></abbrev-journal-title>
<issn>2182-5173</issn>
<publisher>
<publisher-name><![CDATA[Associação Portuguesa de Medicina Geral e Familiar]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2182-51732020000600524</article-id>
<article-id pub-id-type="doi">10.32385/rpmgf.v36i6.12902</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[A consulta telefónica em sete passos]]></article-title>
<article-title xml:lang="en"><![CDATA[Telephone consultation in seven steps]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lobo]]></surname>
<given-names><![CDATA[Rui]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Silva]]></surname>
<given-names><![CDATA[Eurico]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,USF João Semana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<volume>36</volume>
<numero>6</numero>
<fpage>524</fpage>
<lpage>530</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2182-51732020000600524&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2182-51732020000600524&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2182-51732020000600524&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Em todo o mundo a prática de consulta telefónica encontra-se em forte expansão e existe boa evidência de que estas consultas, quando indicadas para a situação visada e adequadas aos objetivos pretendidos, proporcionam níveis elevados de satisfação dos utentes e de eficácia clínica. Entre outras vantagens, as consultas telefónicas permitem aumentar a acessibilidade dos utentes e reduzir custos e inconvenientes da deslocação das populações à sua unidade de saúde. Até há pouco tempo não havia nos cuidados de saúde primários em Portugal muita experiência no uso deste tipo de consultas e a sua prática encontra-se ainda associada a algumas limitações. Os autores propõem algumas estratégias, como a estruturação da consulta telefónica em sete passos e a otimização dos registos clínicos como ferramenta importante para aumentar a sua eficácia e eficiência, rentabilizando o tempo dos profissionais de saúde envolvidos e fazendo destas um bom complemento à atividade assistencial presencial.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Worldwide, the practice of telemedicine is growing exponentially and there is a good level of evidence that these telephone consultations when used in the appropriate situations and adequate to our goals, provide high patient satisfaction and clinical efficacy. Among other advantages, telephone consultations increase the accessibility of users and reduce the costs and inconveniences of having to physically go to the health center. Until recently, there was little experience in primary health care in Portugal in the use of this type of consultation and there are still some limitations associated with this practice. The authors suggest some strategies, such as structuring the telephone consultation in seven steps, here discussed, and the optimization of clinical records, are some of the important tools to increase their effectiveness and to maximize the work time of health professionals involved, making these a good complement to the traditional consultations.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Consulta telefónica]]></kwd>
<kwd lng="pt"><![CDATA[Medicina geral e familiar]]></kwd>
<kwd lng="pt"><![CDATA[Formação.]]></kwd>
<kwd lng="en"><![CDATA[Telephone consultation]]></kwd>
<kwd lng="en"><![CDATA[Family practice]]></kwd>
<kwd lng="en"><![CDATA[Training.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<label>1</label><nlm-citation citation-type="book">
<collab>National Health Service</collab>
<source><![CDATA[10 High impact actions.2.1. Topic sheet: phone consultation]]></source>
<year>2020</year>
<publisher-loc><![CDATA[London ]]></publisher-loc>
<publisher-name><![CDATA[NHS]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B2">
<label>2</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hewitt]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Gafaranga]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[McKinstry]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Comparison of face-to-face and telephone consultations in primary care qualitative analysis]]></article-title>
<source><![CDATA[Br J Gen Pract]]></source>
<year>2010</year>
<volume>60</volume>
<numero>574</numero>
<issue>574</issue>
<page-range>e201-12</page-range></nlm-citation>
</ref>
<ref id="B3">
<label>3</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Graversen]]></surname>
<given-names><![CDATA[DS]]></given-names>
</name>
<name>
<surname><![CDATA[Huibers]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Christensen]]></surname>
<given-names><![CDATA[MB]]></given-names>
</name>
<name>
<surname><![CDATA[Bro]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
<name>
<surname><![CDATA[Christensen]]></surname>
<given-names><![CDATA[HC]]></given-names>
</name>
<name>
<surname><![CDATA[Vestergaard]]></surname>
<given-names><![CDATA[CH]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Communication quality in telephone triage conducted by general practitioners, nurses or physicians a quasi-experimental study using the AQTT to assess audio-recorded telephone calls to out-of-hours primary care in Denmark]]></article-title>
<source><![CDATA[BMJ Open]]></source>
<year>2020</year>
<volume>10</volume>
<numero>3</numero>
<issue>3</issue>
</nlm-citation>
</ref>
<ref id="B4">
<label>4</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Downes]]></surname>
<given-names><![CDATA[MJ]]></given-names>
</name>
<name>
<surname><![CDATA[Mervin]]></surname>
<given-names><![CDATA[MC]]></given-names>
</name>
<name>
<surname><![CDATA[Byrnes]]></surname>
<given-names><![CDATA[JM]]></given-names>
</name>
<name>
<surname><![CDATA[Scuffham]]></surname>
<given-names><![CDATA[PA]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Telephone consultations for general practice a systematic review]]></article-title>
<source><![CDATA[Syst Rev]]></source>
<year>2017</year>
<volume>6</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>128</page-range></nlm-citation>
</ref>
<ref id="B5">
<label>5</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rastogi]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Martinez]]></surname>
<given-names><![CDATA[KA]]></given-names>
</name>
<name>
<surname><![CDATA[Gupta]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
<name>
<surname><![CDATA[Rood]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Rothberg]]></surname>
<given-names><![CDATA[MB]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Management of urinary tract infections in direct to consumer telemedicine]]></article-title>
<source><![CDATA[J Gen Intern Med]]></source>
<year>2020</year>
<volume>35</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>643-8</page-range></nlm-citation>
</ref>
<ref id="B6">
<label>6</label><nlm-citation citation-type="">
<collab>Centro Nacional de TeleSaúde</collab>
<source><![CDATA[CNTS]]></source>
<year></year>
</nlm-citation>
</ref>
<ref id="B7">
<label>7</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Van Galen]]></surname>
<given-names><![CDATA[LS]]></given-names>
</name>
<name>
<surname><![CDATA[Car]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Telephone consultations]]></article-title>
<source><![CDATA[BMJ]]></source>
<year>2018</year>
<volume>360</volume>
<page-range>k1047</page-range></nlm-citation>
</ref>
<ref id="B8">
<label>8</label><nlm-citation citation-type="book">
<collab>GP-Training.net</collab>
<source><![CDATA[Stages of the telephone consultations]]></source>
<year>2020</year>
<publisher-name><![CDATA[GT-Training.net]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B9">
<label>9</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ramos]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A consulta em 7 passos execução e análise crítica de consultas em medicina geral e familiar]]></article-title>
<source><![CDATA[Rev Port Med Geral Fam]]></source>
<year>2009</year>
<volume>25</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>208-20</page-range></nlm-citation>
</ref>
<ref id="B10">
<label>10</label><nlm-citation citation-type="book">
<collab>Royal Australian College of General Practitioners</collab>
<source><![CDATA[Guide to providing telephone and video consultations in general practice]]></source>
<year>2020</year>
<publisher-loc><![CDATA[Melbourne ]]></publisher-loc>
<publisher-name><![CDATA[RACGP]]></publisher-name>
</nlm-citation>
</ref>
</ref-list>
</back>
</article>
