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Tourism & Management Studies
versão impressa ISSN 2182-8458versão On-line ISSN 2182-8466

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ZHU, Yanni et al. The interactive effects of extrinsic and intrinsic motivations on service recovery performance in the hospitality industry: the mediating role of self-efficacy. TMStudies [online]. 2023, vol.19, n.3, pp.7-22.  Epub 30-Set-2023. ISSN 2182-8458.